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Frequently Asked Questions

How far away is the Comércio Square?
About 500 meters.

How far away is the Rossio square?
Around 100 meters

How much is a taxi from the airport? How long does it take?
Roughly €25 and it takes approximately 15 to 20 minutes.

What is the surrounding quarter like?
We are in the center of Lisbon in the downtown area and it is quiet and safe

I am attending a fair at FIL: Is it easy to get to from the hotel?
You can either take a taxi,Bus or the underground. It is the same distance and price as from the airport.

What time is check-in and check-out?
Check-in is at 15.00 p.m. and check-out is at 12.00 p.m.

Is there a late check-out?
Please ask in the reception.

Can I choose the bed for my room? (double bed – twin beds) 
Yes. Ask before arrival date

Do the rooms have a balcony or terrace? Can I book one?
Some rooms have a balcony and they can be booked in advance depending on availability.

Are there no smoking rooms?
All the hotel is non-smoking

How many floors are there? Is there an elevator?
The hotel has 2 buildings, them first one has 6 floors and 2 lifts, and the second building has 5 floors and 1 lift.

Frequently Asked Questions

Do the rooms have air conditioning? Is it operational all year?
The rooms are fitted with air conditioning and heating. Yes, it is operational all year round.

Is the hotel suitable for disabled people?
Yes, the hotel caters for disabled people, there is one room specified for disabled people.

Can I leave my luggage in a storage facility when I leave my room?
We have a checkroom where you can leave your luggage until your departure.

Where can I park my car? Is it safe? How much does it cost?
We have parking slots in Figueira square parking, that is only 50 meters away from the hotel and it is 34€ per day. Please call to make reservations we have limited parking.

Is there an Internet connection available to guests?
Yes, we have two computers that guests can use free of charge.

Can I connect with my laptop to the Internet in my room? Is it wireless?
We have a free WIFI ADSL 100 MB Internet connection (WIFI) throughout the hotel.

Is there a romantic and quiet suite available? How can I book it?
Yes, we have Suites and superior rooms available and all you have to do is select this type of room when booking.

What languages do the reception staff speak?
Spanish, English, French and Italian

Where can I rent a car?
At reception you can book a number of services such as cars, excursions, tickets and restaurants.